It is OK to change your mind!
Firstly, thank you for shopping at Studio Erhart!
Please note that due to the handmade and artisanal nature of our products, there may be slight variations and imperfections in some items. We believe this is one of the beautiful things about owning a handmade item.
However, if you still decide something isn’t for you, simply return it to us in the same condition it was received and we’ll refund the cost of the piece.
You have 15 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
You will be responsible for paying for your own shipping costs for returning your item. Unfortunately, shipping costs are non-refundable.
If you have any questions on how to return your item to us, contact us at firstname.lastname@example.org or +34 653280044 (from 10:00 to 20:00 CET).